Contact | Heather Window & Door

Get hold of us

The fastest route is the phone. A person picks it up.

(469) 281-7750 Request a callback

How to reach us

Phone: (469) 281-7750
Answered: 7:00 AM to 11:00 PM, seven days
Outside those hours: Emergency service
Email: contactus@heatherwindowanddoor.com
Based in: Coppell, TX 75019
Covering: 32 DFW cities

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Phone

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What you need

What is happening with the door

The noise it makes and when it started narrows the cause more than you would think.

A person reads every message. If the door is stuck open or will not close, call (469) 281-7750 instead. That is a security problem and it should not sit in an inbox overnight.

Start here

Or start from what the door is doing

You do not need to know the name of the part. Find the line that matches and we will take it from there.

There was a bang like a gunshot and now it will not lift That noise is nearly always a torsion spring letting go Garage door spring replacement
The motor runs but the door does not move Usually a stripped drive gear or a trolley that has come disconnected Garage door opener repair and installation
It closes most of the way then goes back up Almost always the photo eyes near the floor, or a travel limit setting Garage door opener repair and installation
It is hanging crooked, or one side has come off the rail A cable, roller or track problem. The door is carrying load somewhere it should not Garage door cable and track repair
There is a cable dangling or coiled up at the bottom A lift cable has come off its drum or snapped, so the two sides are no longer balanced Garage door cable and track repair
It opens a few inches then stops Could be spring tension, a track obstruction or a force setting. It needs looking at rather than guessing Garage door repair
One side lifts faster than the other Uneven lift means one cable or drum is out of adjustment Garage door cable and track repair
Something hit it and there is a dent in one section Often one panel rather than a whole door, depending on whether that section is still made Garage door panel replacement
It has got really loud over the last year Worn roller bearings and dry hinges, not the motor Garage door tune up and maintenance
It works from the wall button but not the remote Remote, receiver or antenna rather than the door itself Garage door opener repair and installation
It will not stay open, it slides back down on its own The springs are no longer counterbalancing the door weight Garage door spring replacement
The door is old, ugly, and the garage is unbearable in summer An insulated replacement, and the measuring comes before the catalogue New garage door installation
Nothing has broken but it has never been serviced The cheapest visit there is, and the one that finds the thing that would have stranded you Garage door tune up and maintenance
A bay door or dock door has stopped at our premises Rolling steel, sectional and dock equipment, where downtime usually costs more than the part Commercial garage door service